www.serialsquadron.com

ORDERING INFORMATION

CHECK YOUR ORDER IN THE SQUADRON ORDERS LOG
READ ABOUT HYBRID BLU-RAYS


HOW TO MAKE AN ORDER

Use a BUY IT NOW button to pay for one item in one step.
Or, if you would like to request copies of multiple titles at once, use
ADD TO CART buttons to assemble a larger order into an online cart.

You can check on prices of the items and postage by clicking through to the cart total before ordering. If you wish just to put items in the cart then come back later, the items may remain in the cart for you. If you decide not to order, you can also delete items from the cart.

Before you make a PayPal order, be sure the address you have specified in PayPal is CORRECT, COMPLETE, and CURRENT. And that all elements of the address are on separate and appropriate lines. If your name is not present, or if there are errors in the address, the order MAY NOT PROCESS. So fix these things if they need fixing before you order. The correct address format is:

Joe Fabitts
123 Green St Apt 2B
Mahoney ID 12345

NOT
Just JOE or nickname or company name, 123 Green Street 2B, Mahoney, ___ 12345


Make sure your name is present, complete and correct, use the two-letter abbreviation for your state and
do not use commas in your address.

Orders from the UK and other international orders — be sure that addresses are as simple as possible and on 4 lines, not more, if possible, and use the following format:

Joseph Fabitts
101 Baker Street
Brighton, Bedfordshire
ENGLAND
BN1 1AE


SHIPPING TIMES
Shipping times will vary according to what was ordered; orders for newer items or those of which we have copies on hand, and an order for only one disk may take only a few days.
Smaller orders will usually ship more quickly than orders more than 4 disks. Occasionally, large orders, orders for titles which are not kept in stock and/or orders made at busy times will take longer, up to about three weeks. For fastest shipping, limit your order to 3-4 DVDs or fewer at a time.


AFTER YOU MAKE AN ORDER YOU WILL RECEIVE AN EMAIL RECEIPT FROM PAYPAL IMMEDIATELY meaning your payment was accepted by the PayPal service. It is your receipt for the transaction. Your order information will then be forwarded to our shipping software. The next time we look at the shipping software, we will see your order in our received orders queue.


THE SECOND EMAIL YOU RECEIVE WILL BE FROM THE SQUADRON AND INCLUDE TRACKING INFORMATION. When we know it can be prepared and shipped to you in a reasonable amount of time usually within a day or two or a week, we will generate a shipping label for your order. This is our acknowledgment to you that your order has been received and accepted and will now be put on the table for assembly. Creating this label will also generate a USPS tracking number for the order in an email for you which, once the shipment is sent, you will be able to use to track its location.

If after two weeks or so since you have made an online order and you appear not to have received the email with tracking information in it and you want to double-check to see if an order has been received:

1.
Check your email in-box to see if you have received your shipment email, which will include the tracking number. If you have, use the tracking number to track the package.

2.
If the e-mail has not arrived yet, check your spam folder to see if you already have received the email and it's been directed there.

3. If not, then
check PayPal to see if your PayPal transaction went through. If it seems to have done so, and your address and email address connected to PayPal are both correct, visit the ORDERS LOG PAGE to check the status of the order.

If the PayPal transaction went through, but your order has not appeared after 2 weeks or so in the Orders Log,
there may be a problem with your address as set up in PayPal. Check it, please, to see that there are no errors and that all required fields are filled out.


TRACKING
When you receive this email that does NOT mean the order has shipped. The Squadron e-mail which includes your tracking number means we have received your order and are ready to start assembling it for you. So after you make an order, please don't expect to be able to track it immediately. Tracking begins when the Post Office scans an item; it does not happen at the Squadron. When you request a Serial Squadron DVD or Blu-Ray tracking will begin when the Post Office or other service scans the package, which may not always be right away. If an order contains multiple items and anything needs to be reprinted, please allow time for that.

When an item tracks that means the PO has received it and put the delivery process in motion.

We cannot do anything to affect the shipment after it has gone to the Post Office.


FOLLOW-UP
Please refrain from sending messages asking for "order status" on recent orders just after you have made them. Messages cannot be collected efficiently from multiple different addresses, different Facebook accounts or the telephone and multiple messages about the same subject cause confusion. And rude or demanding emails or other messages will not speed up the order process which largely depends on the availability of requested content and the elements of its packaging and whether anything needs to be remastered or reprinted. Be patient, please; you are not making an Amazon order here, you are requesting a copy of rare content from a library which makes an effort to try to continue to make over 100 serials and other content perpetually available and that involves a lot of work and effort. Your order or request will go out as soon as possible, which may be in 2 days or 2+ weeks depending on supply availability and what is on hand. Read the FAQ information below.


CHECKING ON AN ORDER
Please don't email after you make an order asking about its "status." We will make sure every order is filled, we just can not ship things 5 minutes before you order them as Amazon.com does. We would have to charge $40 per DVD in order to provide that sort of service.

If after checking the FAQ and reading the pages in this section you believe your order may have been lost in the system,
do not send emails to Eric Stedman or try to contact him by Facebook or telephone. He is working on finishing the restoration of the next DVD or Blu-Ray to ship out and his email address is NOT the place where order information is stored. So your message may get lost. Write to Queen Azura at azura@serialsquadron.com and she will see if we can track down what's up with the order. She is the one who logs this information and that is the box where the email will be seen. Responses are not always immediate there either because the box does not usually receive a lot of inquiries. Send ONE contact request about the problem and do not assume that if it is not answered immediately you are being ignored. You aren't. The situation may be complicated and require some investigation before we can give you an answer and a replacement shipment may need to be made up. Please be patient and the response to such an email will likely be the shipment of the item and its being noted on the Orders Log.


SERIAL SQUADRON BOOK OR CALENDAR ORDERS
Squadron publication orders are not filled by the Squadron but processed by Lulu.com and these orders cannot be shipped in the same cart as DVDs. They must be ordered separately but can be combined with orders for other books.

Lulu usually ships orders within about 5 days from their receipt & their packing of books for shipment is excellent. Contact them with any questions about book orders.





FREQUENTLY ASKED QUESTIONS

QUESTIONS AND ANSWERS ABOUT SQUADRON DVDS

DO SQUADRON DVDS AND BLU-RAYS HAVE LOGO CORNER BULLETS ON THE VIDEO IMAGE?
No. Only some versions of chapters posted online do. There are no logos in the corners of Squadron DVDs or Blu-Rays.

WHAT KIND OF MEDIA DOES THE SQUADRON USE?
BD-R, Dual Layer DVD-R, DVD-R, and CD-R and a few titles are replicated "true" DVDs.

IF I ORDER A SQUADRON DVD OR BLU-RAY AM I ALLOWED TO COPY OR POST CONTENT FROM IT?
No. If you want to do anything with Squadron content, contact Eric Stedman at serialhq@aol.com for permission. If you post content from a Squadron disk without permission on YouTube you will likely receive a copyright strike. Get 3 of those and your account will be cancelled.

BUT ALL THE SERIALS ARE PUBLIC DOMAIN, AREN'T THEY?
No. The kind of painstaking restorations the Squadron performs on public domain films along with new musical scores or other new content makes the package newly copyrightable, a "new version" of a public domain film. Attempting to cut openings off of Squadron content and replace it is still copyright infringement as the internal content of a serial contains content that adds something to and is provably different from the original.


MAKING ORDERS

WHAT IS THE CORRECT FORMAT FOR MY PAYPAL SHIPPING ADDRESS?
When you make an order, in order to make sure it processes properly and is not held up, be sure the address you have specified in PayPal is CORRECT, COMPLETE, and CURRENT. And that all elements of the address are on separate and appropriate lines. And that both your first and last names are present, not just your first name because you think you want to keep that private or something. Use simple abbreviations such as St for street, Rd for road, Apt for apartment. And be sure your entire address is not on the same line or in the same blank as your name.

INCORRECT:
Joe [_missing last name_], 123 Green Street, 2B, Mahoney, [_missing state_] 12345

CORRECT:
Joe Fabitts
123 Green St Apt 2B
Mahoney ID 12345
US

Or if you are in the UK, keep your address as simple as possible and include only the elements needed to get a shipment to you and separate the lines like this, with the post code on its own line:

INCORRECT:

A 6-line address with items

CORRECT:
Joseph Fabitts
101 Baker Street
Brighton, Bedfordshire
ENGLAND
BN1 1AE

In the US, make sure your name is present and correct, use the two-letter abbreviation for your state and do not add commas in your address. If your name is not present, or if there are errors in the address, or if your whole name and address is all in the top line (you'd be surprised how often people do that), or, if you're in the UK and you just have way too many lines in the address or too much information, the order MAY NOT PROCESS. So fix these things if they need fixing before you order.
Keep your address to three lines if possible. If you are in the UK and need to use 4 lines be sure that the address elements are SIMPLE and compatible with UK post office conventions.

CAN I GET YOU TO RUSH AN ORDER?
This is not possible. You can request Priority Mail shipping when the order is ready which may shave a day or two off delivery when they order is ready to go.

CAN YOU SHIP A TITLE TO MY HUSBAND OR GRANDPA FOR HIS BIRTHDAY BY A SPECIFIC DATE?
Not necessarily, no. When orders ship depends on what is complete, can be duplicated successfully, and when all materials are here to fit the package. We will be offering downloadable serials soon and also the ability to watch them instantly on the Cliffhanger Channel. Watch for those options.

ISN'T THERE ANY WAY TO SPEED UP DELIVERY OF AN ORDER?
Yes. Smaller orders will usually ship more quickly than orders of 4 or more DVDs, which are also more difficult to pack. Occasionally, large orders, orders for titles which are not kept in stock and/or orders made at busy times will take longer, sometimes up to about three weeks. For fastest shipping, limit your order to 1-3 Disks at a time.

I THINK I MIGHT BE ABLE TO SAVE MONEY ON POSTAGE BY WAITING AND MAKING A BIG ORDER OF 9 TITLES AT ONCE. GOOD IDEA?
No. Please don't do this. Most Squadron DVDs and Blu-rays are made to order, we do not have a big warehouse full of ready-to-ship titles. We are a library you are requesting copies of rare films from, not a Disk publishing company and we ship what is ready when it's ready; we don't have trucks of our own like Amazon.com. The goal of the Squadron is to keep as many as possible serial titles available at a reasonable cost perpetually and that we do so if you have just discovered THE HOPE DIAMOND MYSTERY you will be able to visit the Squadron site and find it is available and that it will not ever be “out of print.” So usually we keep a couple of copies of everything, especially titles which are most-often requested, in stock but if we receive an order for 8 disks and we have elements for 7 of the titles ready to go but one needs to be remastered or any part of that title must be reprinted, the order will have to wait till that element is recovered or reprinted. You may save a couple of dollars by making that big order all at once but you will lose out on shipping time that way as the order will stay on the shipping table till all the pieces are ready to go and that my make you become impatient. And we don't want that.

If you want a lot of titles, make separate orders of preferably 1-3 disks at a time and you will receive them more quickly.



WHAT HAPPENS AFTER I MAKE MY ORDER?

HOW DO I KNOW YOU RECEIVED MY ORDER?
After you make an order you will receive an email receipt from PayPal, meaning your payment was accepted by the PayPal service.
It is your receipt for the transaction. Your order information will then be forwarded to our shipping software. The next time we look at the shipping software, we will see your order in our received orders queue.

WHAT DOES THE EMAIL I RECEIVE FROM THE SQUADRON MEAN?
This is our acknowledgment to you that your order has been received and will now be assembled.
When we know it can be prepared and shipped to you in a reasonable amount of time, we will generate a shipping label for your order. Creating this label will also generate a USPS tracking number for the order in an email for you which, once the shipment is sent, you will be able to use to track its location. When you receive this email that does NOT mean the order has shipped. The Squadron e-mail which includes your tracking number means we have received your order and are ready to start assembling it for you. So after you make an order, please don't expect to be able to track it immediately. The order will track after it is completely assembled and when the Post Office has received and scanned it.

WHEN WILL I BE ABLE TO TRACK MY ORDER?
Tracking begins when the Post Office scans an item; it does not happen at the Squadron. When an item tracks that means the PO has received it and put the delivery process in motion. We cannot do anything to affect the shipment after it has gone to the Post Office.



ORDER PROGRESS

SERIAL SQUADRON BOOK ORDERS
Squadron book orders are not filled by the Squadron but processed by Lulu.com and these orders cannot be shipped in the same cart as DVDs. They must be ordered separately but can be combined with orders for other books. Lulu usually ships orders within about 3 days from their receipt & their packing of books for shipment is excellent. Contact them with any questions about book orders.


SQUADRON DVD ORDERS
You will receive the email with a tracking number usually within a few days to a week or more (if orders are backed up) of your making an order. If after two weeks or so since you have made an online order and you appear not to have received the email with tracking information in it and you want to double-check to see if an order has been received:

1. Check your email in-box to see if you have received your shipment email, which will include the tracking number. If you have, use the tracking number to track the package.

2. If the e-mail has not arrived yet, check your spam folder to see if you already have received the email and it's been directed there.

3. If not, then check PayPal to see if your PayPal transaction went through. If it seems to have done so, and your address and email address connected to PayPal are both correct, visit the ORDERS LOG PAGE to check the status of the order.

If the PayPal transaction went through, but your order has not appeared after 2 weeks or so in the Orders Log, there may be a problem with your address as set up in PayPal. Check it, please, to see that there are no errors and that all required fields are filled out.

Please don't email after you make an order asking about its "status." We will make sure every order is filled, we just can not ship things 5 minutes before you order them as Amazon.com does. We would have to charge $40 per DVD in order to provide that sort of service.

DID YOU RECEIVE MY ORDER?

1. Check your PayPal account to see if the transaction is present and has been processed. If so, then we did.

2. Then Check your email in-box for a receipt e-mail from PayPal. If you received that email, your order was logged by PayPal and if the name and address are correct we will be able to load it into our system.


HAS MY ORDER SHIPPED YET?

If you received an email from the Squadron with tracking information then the order is on the table and being assembled.

When the order is ready to ship, or when it will be going into the mail the next day, the order will appear in the Orders Log. So check that link to find out when your order ships. If you made the order only a few days ago, it may not be on the list yet. Check back in about a week and see if appears.


I RECEIVED THE EMAIL FROM THE SQUADRON. DOES THAT MEAN MY ORDER SHIPPED?

Not yet. The email from the Squadron you receive which includes tracking information is confirmation that your order shipment label has been printed and the order is "on the table" for assembly.

The order will ship when all the elements included in it have been created and assembled.

Check the Orders Log to see when the order has gone out. When it does, it will be starred with an asterisk.

Save the email with tracking information you receive so you will be able to track your order after it ships out.

When all the elements necessary to be included in the order have been created and assembled. Check the Orders Log to see when the order has been delivered to the Post Office or is on its way. When it is, the shipment listing on the Orders Log will appear in green.
Shipping times will vary according to what was ordered and how many titles have been ordered and whether any disk you request needs to be remastered for some reason. Orders for newer items or those of which we have copies on hand, and an order for only one DVD may take only a few days. Other orders may take longer, up to 30 days if there is some technical issue with a disk in an order or we have gotten backed up with supplies or are waiting on an order of printed covers. Or if we made an order for supplies or covers and what was shipped was defective or incorrect.


ONCE I RECEIVE THE E-MAIL FROM THE SQUADRON, HOW DO I KNOW WHEN THE ORDER WILL SHIP?

If you received an email from the Squadron with tracking information then the order is on the table and being assembled. When the order is ready to ship, or when it will be going into the mail the next day, the order will appear in the Orders Log. So check that link to find out when your order ships. If you made the order only a few days ago, it may not be on the list yet. Check back in about a week and see if appears. Check the tracking number included in the email you received from the Squadron for updates on its location during the shipping process.


MY PLAYER WILL NOT LOAD A DISK I ORDERED. CAN I REQUEST A REPLACEMENT?

The short answer is possibly, yes, but what you may need is not another disk but another player.

If the title is a Hybrid Blu-ray and you didn't read the player compatibility information and are using a player which can't read the format, a replacement disk would do you no good because it would be in the same format and would contain the same content as the disk you already received. If your player doesn't access a disk, or loads the disk as a data disk so you see the chapter files on the player's internal Blu-Ray menu, try it in one of the Sony players listed on the Hybrid Blu-Rays page. Squadron Hybrid Blu-Rays are known to play on Sony BDP-s390, 1200, 3100 and 5390 players. You can pick one up on eBay for $30 and that's recommended anyway because they are good players that play pretty much everything. Do not request returns for these disks because the issue is NOT "THE DISK," you need a player that has a built-in protocol that can handle the format.

If your disk is a DVD or regular Blu-ray, before requesting a replacement disk, try playing your disk in another player or computer and if it hangs up at the same spot, yes, you may have received a faulty disk. Write ONE email to Azura at azura@serialsquadron.com and tell her your name, address, the date of the order, and the title you ordered. The request may not be answered by an email saying we received it. Your answer will be the shipment of the new disk. Allow 2 weeks or so for the request to process because it has to be treated as a new order and new disks made and labeled if none are currently in stock. Do NOT send repeated emails to Azura demanding immediate action. Such requests need to be looked up and investigated and that sometimes takes time. Be patient and the issue will be resolved.


DO SQUADRON DVDS AND BLU-RAYS HAVE LOGOS ON THE IMAGE?

No. Only some versions of chapters posted online do. There are no logos in the corners of Squadron DVDs or Blu-Rays.


THE ORDERS LOG SAYS MY ORDER WENT OUT. WHEN WILL IT GET HERE?

Check the tracking number included in the email you received from the Squadron for updates on its location during the shipping process.


WHAT DO I DO IF IT'S BEEN A LONG TIME SINCE I MADE AN ORDER AND I FEAR IT MAY BE STALLED OR LOST?

If after checking your PayPal account, your tracking number and the ORDERS LOG at the Squadron and reading the pages in this section you believe your order may have been lost in the system, do not send emails to Eric Stedman or try to contact him by Facebook or telephone. He is working on finishing the restoration of the next DVD or Blu-Ray to ship out and his email address is NOT the place where order information is stored. So your message may get lost. Write to Queen Azura at azura@serialsquadron.com and she will see if we can track down what's up with the order. She is the one who logs this information and that is the box where the email will be seen. Responses are not always immediate there either because the box does not usually receive a lot of inquiries. Send ONE contact request about the problem and do not assume that if it is not answered immediately you are being ignored. You aren't. The situation may be complicated and require some investigation before we can give you an answer and a replacement shipment may need to be made up. Please be patient and the response to such an email will likely be the shipment of the item and its being noted on the Orders Log.


I RECEIVED THE AN INCORRECT TITLE, THE PHYSICAL DISK ARRIVED PHYSICALLY DAMAGED OR MY SHIPMENT TRACKED BUT APPEARS TO HAVE BEEN LOST OR STOLEN AS IT NEVER ARRIVED. CAN I REQUEST A REPLACEMENT?

If you received the an incorrect title or the physical disk is damaged or was lost or stolen, email Azura at azura@serialsquadron.com ONCE and tell her your name, address, and the date of the order, and the title you ordered. The request may not be answered by an email saying we received it. Your answer will be the shipment of the new disk. Allow 2 weeks or so for the request to process because it has to be treated as a new order and new disks made and labeled if none are currently in stock. Do NOT send repeated emails to Azura demanding immediate action. Such requests need to be looked up and investigated and that sometimes takes time. Be patient and the issue will be resolved.

DISK NOT LOADING ISSUES

WHAT TO DO IF A DISK WILL NOT LOAD IN YOUR PLAYER:


1 Try playing the disk in another DVD or Blu-Ray player or game machine such as Playstation 4

2.
Try playing the disk in a computer

3. If the disk is a Hybrid Blu-Ray, play it in a Sony BDV-s390, s-1200, s-3100, or s-5390 player.

If the disk plays in the other player and/or the computer it is not defective. The first player in which you tried to play it and the disk may simply be incompatible and the situation may not be neither's "fault." (See below)

If the disk does not play in either another Blu-Ray/DVD player or computer:

1. Especially if it shows signs of physical damage or some irregularity on the burned side of the disk, it may contain a duplication error and not have burned correctly or been otherwise damaged and therefore will be replaced. Do not return the disk or DVD or Blu-Ray case, and do not send an email to the Squadron. Write to Azura and tell her the date of the order, your name and correct address. Replacement disk requests do not ship right away and will be added to the orders queue. You will receive an email with tracking information when the set is shipped.

2. If the disk is a BD-R, your player may not be compatible with the format. Read
This Link.


You should request a disk replacement when:

1. A disk slipped off the hub during shipment, has a scratch and will not play correctly
If the scratch is the cause of the problem, keep your DVD case and we will replace the disk.

2. You have received a blank disk or one which will not load on any player
We apologize for this error with duplication or the physical media. Keep your DVD case and will send you a replacement disk

3. You have received a disk that shows some other sign of physical damage
Keep your DVD case and Email azura@aol.com for assistance and we will send you a replacement disk.

4. A disk you play hangs up at a certain point and does the same thing when you play it in another player or in a computer
Keep your DVD case and Email azura@aol.com for assistance and we will send you a replacement disk.

5. You ordered a Blu-Ray of a title but received a DVD disk instead or vice versa
In this case email azura@aol.com for assistance and we will send you a replacement disk and case.

6. You received a disk other than the one ordered.

DO NOT request a replacement if:


1. A disk slipped off the hub during shipment, has a scratch on it and plays fine
Minor scratches on the underside of disks which do not affect playback are usually insignificant in regards to use of the disk. The underside of a disk is not where the video is stored; it's stored underneath the top layer of it. Which is why if you scratch the top of a DVD with a knife it is more likely to damage the information on the disk than if anything happens to the underside of one. If the disk you receive works, it works; play it and enjoy it.

2. A DVD or Blu-Ray case arrives cracked and the case and/or insert are damaged but the disk is OK
This is the fault of the Post Office. They refuse to take responsibility for what we pay for but they damage and we can't change that. We cannot ship DVDs in metal boxes which would be the only thing they couldn't smash if they decide they want to. Order a few extra DVD cases or Blu-Ray cases from Amazon.com, Best Buy or eBay.com so you will have them on hand in case this happens, they are not expensive. If the post office smashed the shipment and ripped up the cover insert, we will not ship a new one alone; if, however, you request a replacement insert to be shipped in a future order by emailing Azura, we will slip a new one in the case of the ordered DVD or Blu-Ray.

3. Your TV loads a Blu-Ray disk menu in widescreen and will not let you change the aspect ratio
This seems as if it might be an issue with a disk, but it's not; it happens due to how your TV interprets data when video is played through it. If your TV loads a Blu-Ray disk menu in widescreen, it is making the decision to do that itself because it thinks most menus and most video on a Blu-Ray will be widescreen and the TV is making the decision for you to stretch the menu across its screen without asking your permission. Well, in the case of Squadron Blu-Rays, the menus may not be widescreen but instead presented in old-fashioned 4:3 ratio and so may be the video files. So the TV is making an "automatic" wrong decision. The way to deal with this situation is to look on your TV remote for a PICTURE, ASPECT or ZOOM button that allows you to manually change the aspect ratio on the player. If your remote doesn't offer the ability to change aspect ratio, to watching 4:3 you need to play the disk on another TV which will offer that option.

4. Your Blu-Ray player refuses to load a BD-R disk menu but instead displays the disk's contents as it would for a data disk
Again, this seems as if it might be a problem with a disk but the truth is, as is the case with a turntable which only offers 33 1/3rpm and 45rpm options and cannot play an old 78 correctly, Blu-Ray players are not guaranteed to play any and all sorts of data they are presented with on a disk. Some can play more kinds of files and stream larger amounts of data more efficiently than others, and some will load types of media other players can't or won't.

Menus may sometimes not load when a
player is not equipped to handle loading large files or menus which access them. If a player with lesser speed or amount of internal memory can't deal with accessing those files or the menu which indexes them, it may choke and just present you with a menu showing the raw files on the disk, which you will still be able to play if you click on them. Sometimes you can start playing a track then hit the MENU button on your remote and, voila, the menu will load. And you can often easily select and play chapters on a disk by pressing the track (number) buttons on your remote. Bottom line: not all Blu-Ray players load or play disks in the same way. Try updating the player's firmware (see above) if you think you may have this sort of issue to see if that enables your player to load and play BD-Rs.

Squadron Blu-Rays are tested on
Sony BDP-S1200 and BDP-S3100 Blu-Ray players and other types of players including the Sony BDP-390 and BDP-5390 will also play the hybrid Blu-Rays. Playstation 4 and menu-loading and playback of BD-Rs will definitely work on them so if you want to be sure of player compatibility with a disk, buy one of them, they are better players than some of the older, more inexpensive or off-brand ones, and will also let you select aspect ratios for video playback & do other cool things like play videos from a USB drive. You can get used players of this type on eBay for about $30.

5. A disk you play in one player hangs up at a certain point but then plays fine in another player
If a disk plays fine in one player and does not in another means the problem is not with the disk but with a player which chokes when it encounters a high-speed data flow, such as in a scene in which there is a lot of visual action in a serial. If the disk works in a second player or computer, the hangup is a player issue.

6. You think that a Blu-Ray disk should present a "perfect" quality image that looks like a store-bought Marvel Avengers Movie DVD, simply because it is a Blu-Ray
At the Squadron we work with all kinds of film prints and transfers and their quality varies according to the source material. We restore digital transfers of films which may be up to 100 years old, and some look great and some include some damage and may not be sourced from 35mm prints, and you need to understand that before ordering. Usually the source of a transfer and sample videos are provided on the site to give you an idea of quality. Please look at those things and do not expect miracles or for us to make your Disney dreams come true. We do the best we can with what we have to work with, which is sometimes very rare material of which there is only one print in existence, and stabilize, repair, restore and clean up transfers as much as we can and often stabilize transfers as well but most content we work with is not studio original prints.

6. You think Oscar and Elmer are lousy comedians
They are, but we can't help that either.


ORDER UPDATES/CORRECTIONS


IF YOUR SHIPMENT ARRIVES PHYSICALLY DAMAGED

Tell USPS you are not happy with their service.

If your cases were damaged but the disks are OK:
Pick up some replacement cases at Amazon.com. They are not expensive. Put the cover and disk in the new case. You will then have extra DVD cases on hand for future purchases damaged by the PO.

If you receive a disk which has slipped off the hub in its case during delivery and gotten scratched and this scratch affects play, or the PO smashed a disk or disks along with the package and you live in the US send your name, address, date of the order and information about what you ordered to azura@serialsquadron.com.

Do not request a replacement if a disk slipped off the hub during shipment, has a scratch on it and plays fine. Minor scratches on the underside of disks which do not affect playback are usually insignificant in regards to use of the disk. The underside of a disk is not where the video is stored; the data is on the underside of the top layer. Which is why if you scratch the top of a DVD with a knife it is more likely to damage the information on the disk than if anything happens to the underside of it. If the disk you receive works, it works; play it and enjoy it.

If you live outside the US and have a damaged disk are interested in making another order, and do so, email azura@serialsquadron.com and she will add the replacement titles plus one free DVD or Blu-Ray to your new order. If you do not wish to make another order tell that to Azura and we will ship you another disk and/or an mp4 download of the content.


IF YOU RECEIVED AN INCORRECT TITLE OR FORMAT OF A DISK, OR IF YOUR ORDER IS MISSING AN ITEM:
Write Azura and request the title that you are missing.




PLAYER/ DISK ISSUES

IF YOUR TV DISPLAYS A BLU-RAY DISK MENU IN WIDESCREEN AND YOU WOULD PREFER TO WATCH THE CONTENT IN 4:3 ASPECT RATIO
Your player is making the decision to do that because it thinks most menus and most video on a Blu-Ray will be widescreen and the TV is making the decision for you to stretch the menu across its screen without asking your permission. Look on your TV remote for a PICTURE, ASPECT or ZOOM button that allows you to manually change the aspect ratio of the screen. This option will usually be found on the TV's remote, not the remote for the DVD or Blu-Ray player, and the setting last uses is often what will remain as default unless you change it. So if your TV was set to widescreen before and you want to see the menu in 4:3, click PICTURE, ASPECT or ZOOM and set things the way you want.


IF YOU INSERT A DISK INTO A PLAYER AND IT DOES NOT LOAD THE MENU BUT DOES LOAD TRACK ICONS WITH NUMBERS OR TEXT TITLES
Your disk does not need to be replaced. A replacement would work the same way because your player appears not to have a built-in protocol to read the menu.
Try using your remote to select and click on a track. If your player plays the track, and it likely will, it has not got the protocol to play the disk format but does have the ability to play individual tracks. So you can watch the tracks that way. If that works, you can play the disk in that player in the future.
You can also try inserting the disk in another player or computer which may load the menu.


WHAT DO I DO IF MY PLAYER HANGS UP AT ONE SPECIFIC SPOT OR SPOTS IN A DISK, THE SAME WAY EVERY TIME?

If this happens, the player may be having trouble reading the disk format or the disk may have a data error or physical media error.

If your player will play first half of serial then can’t seem to access the rest of the tracks beginning with chapter 7 or 8, you player may not be able to handle the layer break in your Dual-Layer DVD. Try playing the disk in another player or computer.

If it works in the alternate player or drive, your disk does not need to be replaced. Use it in the player that can access the format.
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If not and the same hangup happens on another player, it is possible the disk may have data error and needs to be replaced. Email azura@aol.com for assistance.


WHAT DO I DO IF MY PLAYER HANGS UP OR SKIPS AT MULTIPLE POINTS DURING PLAYBACK? Your player may be old or slowing down and unable to keep up to the amount of data being streamed at those points. Try the disk in another player or computer drive.

If it works in the alternate player, your disk does not need to be replaced. Use it in the player that is having trouble keeping up to it.
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If the same hangups happen at the same points in the disk on another player, the disk media may have a data error. Email azura@aol.com for assistance.


WHAT DO I DO IF I INSERT A DISK IN A PLAYER AND THE PLAYER DOESN'T SEEM TO BE ABLE TO ACCESS OR LOAD THE DISK?
CHECK THE RECORDED AREA OF THE DISK
Look at the underside of the disk.
Do you see a rim near the edge which shows the area of the disk that has been recorded upon? If not, and the area on the bottom of the disk is all smooth on the with no visible data recording rim, you may have accidentally been sent a disk which may not have duplicated properly and may be blank and need to be replaced. Email azura@aol.com for assistance.

WIPE THE UNDERSIDE OF THE DISK CLEAN
If you see the disk does show it contains a recorded area, check for smudges or fingerprints on the underside of the disk. Even if you don't see any, wipe it firmly but gently and thoroughly with a soft cloth then try inserting it in your player again. This may correct the problem. If you insert a disk with a recorded area that has been wiped clean and it still doesn't play, it may contain errors OR your player not have the protocol to be access its format. Try playing the disk in another player, a computer drive, or a game machine such as Playstation 4.

If you see the disk has a recorded area, and it loads in the other player, there is nothing wrong with the disk. Your first player does not have the built-in protocol to access the disk's format type. Play the disk in the player or drive that is capable of accessing it.


ACCESSING HYBRID BLU-RAYS
If you see the disk is a Hybrid Blu-Ray, has a recorded area, and your player does not seem to be able to handle the format, and it is a Samsung player, click MENU on the remote, and select PLAY ALL FORMATS and your player may load the menu. Other players may have similar options.

If that sort of thing doesn't work or isn't available on your player, read the information about hybrid Blu-Rays on THIS PAGE and play the disk in a Sony BDV-s390, s-1200, s-3100, or s-5390 player or another model or game machine such as Playstation4 which will access it.

If the disk does not play in one player but does in another and/or a computer it is not defective. If you have a Blu-Ray player that is not listed on that page, try the disk in one of the Sony BDP players that are recommended. If you don't have one, consider picking up one on eBay that will play the format.

You could also order the DVD version of a Hybrid Blu-Ray title instead, which will likely play in the player in which you want it to.

If the disk is a DVD, DL-DVD or standard Blu-Ray, and no player seems to be able to access it. Either there is an error at the access point of the disk or there is some strange incompatibility between disk or the disk may be bewitched by a gypsy curse and and another copy of it may work. Email azura@aol.com for assistance.


BLU-RAY/DVD PLAYER COMPATIBILITY ISSUES



Not all types of DVDs, DVD-Rs, Blu-Rays or BD-Rs play in all players. This may be because the player you tried to play it in:

1. Has not got the built-in protocol to be able to access the kind of disk you put into it and is
unable to play all types of DVD-R or BD-R recordable media. Players can only access disks they are programmed with the specific protocol to be able to read.

2. May need a
firmware upgrade or

3.
For a technical reason which may involve memory or format compatibility, the player is just plain incompatible with the disk, like two people on a blind date who do not like each other, simply do not get along. Or a record player that has only 33 and 45rpm speeds and is not equipped to play a 78.

4. Is not reading the disk because it's got fingerprints on the bottom surface. Turn the disk over and rub it clean with a very soft cloth to remove fingerprints or anything else it's got on it.


What do you do about this?

First, try ejecting the disk then loading it up again to be sure there's not just a mechanical thing going on with the player warming up. Sometimes this is all the player wants, and will load the disk the second time for you.

1. If you have a Hybrid Blu-Ray which your Blu-Ray player can't access, you can
get a Blu-Ray player such as the Sony BDP-s390, BDP-s1200, BDP-s3100 or BDP-s5390 which we know will play the hybrid Blu-Rays and will be compatible with ALL Squadron DVDs and Blu-Rays. They sell for about $30 on eBay.

2. You can try
updating the firmware on your Blu-Ray or DVD player. If you bought it in 2011 and it's 8 years old it may not have the built-in capacity to play BD-Rs until you update it. Go to the website of the manufacturer of the Blu-Ray player and search the site on the term "firmware" or simply search on Google or another search engine on the model number of your player and the phrase "update firmware" and follow the instructions on the page you arrive at on how to update your machine and make it more compatible with different kinds of media.

3. If you have a Samsung player,
click MENU on the remote, and select PLAY ALL FORMATS.
Other players may have similar options.

4. If after you insert the disk the index to the files on it shows up as icons, go head and click on them and play the chapters on it that way. Your player will still play the tracks. It just for some reason doesn't like the menu and doesn't want to load it.

5.
Order the DVD version of the Blu-Ray title instead, which will likely play in the player in which you want it to play.



SECONDARY USAGE OF SQUADRON CONTENT


BROADCASTERS:
Please do not make orders for single copies of Squadron DVDs.
email Eric Stedman at serialhq@aol.com or write us at 20012 Beacon Hill Drive, Southampton PA 18966 to discuss licensing Squadron content for broadcast. Include information about when, how and where you would like to broadcast our content and we will send you a quote for a licensing fee, or possibly waiving the fee in exchange for advertising. If you are interested in broadcasting an Archive title, we can't charge you a licensing fee but we'd appreciate a donation to the Archive in return.


DVD DEALERS:
It is illegal to copy and resell Squadron DVDs which display copyright notices without permission as they are in copyright as new editions of public domain works and include proprietary content including original musical scores, and content unique to our restorations. Many Squadron DVD titles which are in copyright to Eric Stedman may be sold commercially. If you would like to purchase Squadron DVD titles at discount rates and sell those copies to your customers. Please Email the Squadron for details and discount rates.


THEATER OWNERS and FILM PROGRAM
or CONVENTION PROGRAM PLANNERS:

You may order single copies of Squadron DVDs for perusal, but if you decide you'd like to show a chapter or entire serial at your event or theater, please email Eric Stedman at serialhq@aol.com and we will arrange either a licensing fee or request you offer Squadron DVDs for sale at your event, from the sale of which you may keep a percentage of the profits.


LIBRARIES AND VIDEO RENTAL STORES:
Squadron DVDs may be ordered to be added to any library as non-circulating items. We do not accept orders for Squadron DVDs from video stores to be offered for public rental, and, due to the ever-increasing ease and temptation to rip and copy DVDs, we ask that you not offer Squadron DVDs for rental, but instead that you display a few copies and recommend your customers buy them instead, to help support the Archive. We have no objection, however, to contributing to your business as well. If you would like to help us by offering Squadron DVDs at your location, make a $75 deposit/donation (by check or use your PayPal account and make the payment to orders(a)serialsquadron.com), to the Archive and we will send you 3-5 copies of any of the dealer-approved titles listed above in the DVD DEALERS section you would like to offer for purchase at your location. If then you send us 55% of the sale price, you may keep 45% and pay nothing for if the titles do not sell. If you sell out of DVDs, you may then use the Dealer order options on the various DVD title pages to restock. In this way you can still offer the DVDs to your customers, transactions will help support the Archive, and you will earn more money per sale than you might from single rentals. To equip your video store with Squadron DVDs you may offer for sale, please email Eric Stedman at serialhq@aol.com or write us at 20112 Beacon Hill Drive, Southampton PA 18966 and tell us what titles you would like us to send.