DISK ORDERS | CHECK ORDER
DISK NOT LOADING
PLAYER COMPATIBILITY
DISK REPLACEMENT FORM
CONTENT USAGE
SERIAL SQUADRON DVD/BLU-RAY ORDERS
When you request a Serial Squadron DVD or Blu-Ray you are making it from a library, not a commercial company like Amazon. The goal of the Squadron is to keep all titles available perpetually at a low cost and get you what you would like to have within a reasonable amount of time, and this can only be accomplished if you are willing to be patient about receiving an order.
It is not possible to warehouse large quantities of every DVD we have restored as the interest in them is not high, as would be that of a commercial product. We also cannot afford to pay a full-time shipping or stock person. In order to keep the price of disk sets affordable, shipments are made to order and shipped when fully complete and ready to go. And sometimes take a little while to get to you.
SHIPPING NOTES
Shipping times will vary according to what was ordered; orders for newer items or those of which we have copies on hand, and an order for only one DVD may take only a few days. Smaller orders will usually ship more quickly than orders of 5 or more DVDs. Occasionally, large orders, orders for titles which are not kept in stock and/or orders made at busy times will take longer. We make every effort to get orders out the week they are received but sometimes depending on various circumstances shipments can take up to about 3 weeks. For fastest shipping, order 4 DVDs or fewer at a time.
TO MAKE AN ORDER
Use a BUY IT NOW button to pay for one item in one step.
Or use ADD TO CART buttons to assemble a larger order.
When you make an order, be sure the address you have specified in PayPal is CORRECT, COMPLETE, and CURRENT. And that all elements of the address are on separate and appropriate lines. If your name is not present, or if there are errors in the address, the order MAY NOT PROCESS. So fix these things if they need fixing before you order. The correct format is:
Name Surname
123 Green St. Apt. 2B
Mahoney ID 12345
Use the two-letter abbreviation for your state and do not add commas in your address.
AFTER YOU MAKE AN ORDER
YOU WILL RECEIVE AN EMAIL FROM PAYPAL meaning your payment was accepted by the PayPal service. It is your receipt for the transaction. Your order information will then be forwarded to our shipping software. The next time we look at the shipping software, we will see your order in our received orders queue.
When we know it can be prepared and shipped to you in a reasonable amount of time, we will generate a shipping label for your order. Creating this label will also generate a USPS tracking number for the order in an email for you which, once the shipment is sent, you will be able to use to track its location.
THE SECOND EMAIL YOU RECEIVE WILL BE FROM THE SQUADRON AND INCLUDE TRACKING INFORMATION. This is our acknowledgment to you that your order has been received and will now be assembled.
When you receive this email that does NOT mean the order has shipped. So after you make an order, please don't expect to be able to track it immediately.
The Squadron e-mail which includes your tracking number means we have received your order and are ready to put it together for you. It will track after it is completely assembled and when the Post Office has received and scanned it.
TRACKING
Tracking begins when the Post Office scans an item; it does not happen at the Squadron. When an item tracks that means the PO has received it and put the delivery process in motion. We cannot do anything to affect the shipment after it has gone to the Post Office.
CHECKING ORDER STATUS
You will receive the email with a tracking number within a few days to a week or more (if orders are backed up) of your making an order. If after two weeks or so since you have made an online order and you appear not to have received the email with tracking information in it and you want to double-check to see if an order has been received:
1. Check your email in-box to see if you have received your shipment email, which will include the tracking number. If you have, use the tracking number to track the package.
2. If the e-mail has not arrived yet, check your spam folder to see if you already have received the email and it's been directed there.
3. If not, then check PayPal to see if your PayPal transaction went through.
If it seems to have done so, and your address and email address connected to PayPal are both correct, visit the ORDERS LOG PAGE to check the status of the order.
Please don't email after you make an order asking about its "status." We will make sure every order is filled, we just can not ship things 5 minutes before you order them as Amazon.com does. We would have to charge $40 per DVD in order to provide that sort of service.
If there is some sort of unusual situation beyond "when will my order ship?" going on, do not send emails to Eric Stedman or try to contact him by Facebook or telephone. He is working on finishing the restoration of the next DVD or Blu-Ray to ship out and his email address is NOT the place where order information is stored. Your message may get lost. Send an email instead with the date the order was made, your name and address and phone number, and what you tried to order to azura@serialsquadron.com and Queen Azura will see if we can track down what's up with the order. She is the one who logs this information and that is the box where the email will be seen. Responses are not always immediate there either because the box does not usually receive a lot of inquiries. Please be patient and Azura will respond when she reads the email.
DISK REPLACEMENT REQUESTS
Disk replacement requests are NOT processed immediately after receipt of a request. They can take up to 2 weeks to process as they are added into the queue of existing orders and we need to HAVE a printed disk to send you before one can go out. Do NOT send multiple emails on this subject as that will cause confusion as to whether a replacement has been sent. PLEASE BE PATIENT and your disk will arrive.